FAQ

Everything you might want to ask, answered.

Pricing, booking, insurance and how you pay — the honest answers, in plain English. Can't find yours? Message us on WhatsApp and we'll help.

Pricing & fees

How much do home services cost in London?

Cleaning from £22/hr (regular), £28/hr (deep), £32/hr (end-of-tenancy). Man and van from £55/hr (1 man + van), £85/hr (2 men + van). Handyman £65 first hour, then £50/hr (2-hour minimum), half-day £215, full-day £395. Furniture assembly from £45/hr. TV mounting from £55. Garden clearance from £120. Waste removal from £55. Painting from £220/day. All prices include insurance — and there are no call-out fees.

Are there any hidden fees or call-out charges?

No. You see a clear, fixed price before you book — no call-out fee, no surprise add-ons. The only extras that ever apply are a flat £18 access charge for jobs inside the Central London Congestion Zone (EC, WC, W1, SW1, SE1) and a £15 same-day surcharge — both shown up front, never sprung on the invoice.

Do you charge for a quote?

Never. Quotes are free, and there's £0 to pay at booking — you only pay once the work is done and you're happy with it.

Booking & coverage

How do I book Hausio?

Book online in about 60 seconds — choose your service, enter your postcode and pick a date. Prefer to talk it through? Message us on WhatsApp and we'll arrange it for you.

Can I get a same-day booking in London?

Usually, yes. Book before 10am and we can normally fill a same-day slot in Zones 1–3. A £15 same-day surcharge applies. For guaranteed availability, book at least 24 hours ahead.

Can I reschedule or cancel?

Yes — just let us know ahead of time and we'll move or cancel your slot, no fuss. Because there's £0 to pay at booking, changing plans costs you nothing.

What days and hours are you available?

Seven days a week, 8am to 8pm — weekends included.

Which areas of London do you cover?

All 32 London boroughs, with Zones 1–3 as our core. Wherever you are in Greater London, a vetted team is usually 15–30 minutes away. See our how it works page for the full process.

Trust & insurance

Are your team members vetted and insured?

Yes. Every Hausio team member is DBS-checked, interviewed in person and reference-verified, and we carry £2M public liability insurance plus £25,000 goods-in-transit cover on every job.

Who actually turns up?

A vetted Hausio professional — not an anonymous gig-worker. They arrive on time with the right tools and know the local parking, access and building quirks, so the job just gets done.

What if I'm not happy with the work?

Tell us and we'll put it right. Because you pay only after the work is complete and you're satisfied, you're never out of pocket for a job that isn't right.

Payment

Do I pay a deposit?

No. There's £0 to pay at booking — you settle only once the job is finished and you're satisfied.

How and when do I pay?

You pay after the visit, once the work is done, by card, Apple Pay or Google Pay. No cash required and no upfront deposit.

Services & the practical stuff

What services does Hausio offer?

Man and van, handyman, cleaning, furniture assembly, TV wall mounting, garden clearance, waste removal and painting & decorating — across all of London.

Do you bring your own tools and products?

Yes. Our teams arrive with the right tools and equipment, and cleaning uses eco-friendly products as standard. If a job needs specific materials or a bracket, we supply them at cost — never marked up.

Do you handle office or commercial jobs?

Yes — small office relocations, office furniture clearance, commercial waste removal and similar. Just tell us the details when you book and we'll quote it.

What about parking and the Congestion Charge?

We handle it. Where a controlled parking zone applies, a tradesperson permit is built into the quote; and inside the Central London Congestion Zone (EC, WC, W1, SW1, SE1) a flat £18 access charge applies — shown up front, so there are never surprise charges on the day.

Still have a question?

Message us on WhatsApp or get an instant quote — either way, £0 today and you pay after the job.

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